Engineering Management Certificate Program
Systems Engineering Certificate Program
The 10-Day Project Management Certificate Program
The Program for Technology Management
The Program for Technology Marketing
  effective team communication skills
assertiveness

Increase your personal competence in the areas of communication, influence, and problem solving.

 


    

 
 

Assertive Management

How to Influence Without Alienating

Your success depends upon your ability to influence people at all levels in the organization. This hands-on workshop is designed to increase your personal competence in the areas of communication, influence, and problem solving. The focus is on real-life problems and challenges you face in the workplace.

You will practice techniques on videotape, critique yourself, and receive coaching on how to enhance your effectiveness in getting things done while building positive working relationships with others in the organization.

Specifically, you'll learn to:

bullet Increase influence by reducing aggressive/abusive interactions
bullet Remain calm when dealing with conflict and difficult situations to set the stage for growth versus residual hostility
bullet Exercise personal power to positively impact co-workers and the organization
bullet Work more effectively with others through honest and open communication
bullet Participate proactively in meetings
bullet Understand others’ underlying concerns and creatively problem solve resistance to achieve alignment and commitment
bullet Value your needs and the needs and differences in others

Key Topics

Assertion
bullet Exercising personal power without being hostile
bullet Analyzing your own and others’ influence styles
bullet Building staff rapport and morale without diluting your management role
bullet Building credibility for long term influence

Listening to Understand
bullet Cutting to the heart of issues and problems
bullet Listening with empathy without giving up your position
bullet Facilitating employees solving problems on their own

Internal Obstacles to Effective Management
bullet Picking up other people’s responsibilities
bullet Self-blocks to assertive management

Building Esteem and Confidence
bullet Staying centered and confident
bullet Developing realistic self-confidence and keeping it
bullet Resolving conflict and gaining buy-in

'How To's' of Assertive Management
bullet Learn to say ‘no’/set limits
bullet Truly empower people to keep them accountable
bullet Maintain control in difficult situations
bullet Receive criticism without becoming defensive
bullet Influence without alienating
bullet Handle common critical incidents in supervision

Initiating and Maintaining Change
bullet Building awareness for self-change
bullet Building internal and external support for self-change


Special Feature

Participants practice assertive management skills during role playing sessions, which are recorded. Each person receives his or her own video to keep for ongoing improvement.

Instructor: Ray Thorn
Fee: 2008 - $1945
Credits: 2.1 Continuing Education Units (CEUs)
               21 Professional Development Units (PDUs)
CPE Credit Information
Field of Study: Communications, Personal Development
Program Level: Overview.
No prerequisites or advance preparation is required.
Instructional Method: Group-Live offering
Continuing Professional Education (CPE) credits: 25
Dates: July 14-16, October 20-22, 2008
Time: 8:30am - 4:30pm 1st Day; 8:00am - 4:00pm 2nd and 3rd Days
Program Coordinator: Judy Donohue, 626.395.4045

Assertive Management - pdf brochure

CPE The Industrial Relations Center is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.

Back to Top