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Dates
Oct 20, 2008 - Oct 22, 2008
Jan 14, 2009 - Jan 16, 2009
Apr 27, 2009 - Apr 29, 2009
Jul 29, 2009 - Jul 31, 2009
Oct 12, 2009 - Oct 14, 2009
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| Cost (2008): |
$1,945.00 |
| Cost (2009): |
$1,995.00 |
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Your success depends upon your ability to influence people at all levels in the organization. Increase your personal competence in the areas of communication, influence, and problem solving. The focus of Assertive Management: How to Influence Without Alienating, is on real-life problems and challenges you face in the workplace.
Throughout this assertiveness training course, you will practice techniques on videotape, critique yourself, and receive coaching on how to enhance your effectiveness in getting things done while building positive working relationships with others in the organization.
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Benefits
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Contents
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Who Should Attend
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Instructor
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Hours & Credits
- Increase influence by reducing aggressive/abusive interactions
- Remain calm when dealing with conflict and difficult situations to set the stage for growth versus residual hostility
- Exercise personal power to positively impact co-workers and the organization
- Work more effectively with others through honest and open communication
- Participate proactively in meetings
- Understand others' underlying concerns and creatively problem solve to achieve alignment and commitment
- Value your needs and the needs and differences in others
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Assertion
- Exercising personal power without being hostile
- Analyzing your own and others’ influence styles
- Building staff rapport and morale without diluting your management role
- Building credibility for long term influence
Listening to Understand
- Cutting to the heart of issues and problems
- Listening with empathy without giving up your position
- Facilitating employees solving problems on their own
Internal Obstacles to Effective Management
- Picking up other people’s responsibilities
- Self-blocks to assertive management
Building Esteem and Confidence
- Staying centered and confident
- Developing realistic self-confidence and keeping it
- Resolving conflict and gaining buy-in
‘How To’s’ of Assertive Management
- Learn to say ‘no’/set limits
- Truly empower people to keep them accountable
- Maintain control in difficult situations
- Receive criticism without becoming defensive
- Influence without alienating
- Handle common critical incidents in supervision
Initiating and Maintaining Change
- Building awareness for self-change
- Building internal and external support for self-change
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| Senior managers, project managers, and technical professionals wanting to improve their personal influence and effectiveness. |
Ray Thorn
Oct 20, 2008 - Oct 22, 2008
Jan 14, 2009 - Jan 16, 2009
Apr 27, 2009 - Apr 29, 2009
Jul 29, 2009 - Jul 31, 2009
Oct 12, 2009 - Oct 14, 2009
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Ray Thorn
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Ray Thorn specializes in leadership, assertiveness, communication, teamwork, conflict management, change management, and interpersonal effectiveness. He has worked with Avery Dennison; CEMEX; Chevron; the Cities of Glendale, Long Beach, and Los Angeles; ExxonMobil; Hughes Aircraft; Jacobs Engineering; Mattel; Northrop; Pepsi-Cola; Rockwell; Sempra Energy; Silicon Systems; SMUD; Southern California Edison; Union Bank; and Walt Disney Imagineering.
Mr. Thorn coaches executives, managers, and specialists on their interpersonal and organizational skills. He assists them in assessing and enhancing their impact on others, helping them turn tensions into positive, productive working relationships. Mr. Thorn facilitates team building, conflict resolution, and large group interventions to develop alignment, and increase trust and commitment to working together successfully. His training provides participants with models and skills for leading, communicating, managing conflicts, and working together more productively. Mr. Thorn presents two courses at the Caltech Industrial Relations Center: Assertive Management, How to Influence Without Alienating, and Leadership: The People Challenge.
Mr. Thorn has a master's degree in organizational behavior.
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| Schedule |
Day 1 - 8:30 AM - 4:30 PM
Day 2 - 8:00 AM - 4:00 PM
Day 3 - 8:00 AM - 4:00 PM
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CEU :
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2.1 |
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PDU :
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21 |
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CPE :
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23 |
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| Download Course Brochure (PDF) |
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The California Institute of Technology Industrial Relations Center is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the |
National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.
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Caltech Industrial Relations Center is a recognized provider registered with the PMI Registered Educational Provider Program (PMI® R.E.P.).
PMI and the PMI Registered Education Provider logo are registered trademarks of the Project Management Institute, Inc. |
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Comments from Past Participants
"The content and presentation of this course was extremely effective at simplifying the skills needed to manage diverse situations. I will be using these techniques."
Robert Bianco, PhD
R&D Manager, Advanced
Materials Applications
Materials & Simulation
Technical Center
Goodrich Corporation
"Participating in this course really helped me to understand the needs and feelings of others and how to best address them in a work situation. The discussions were interesting and provided an excellent opportunity for exchange between class mates."
William J. Wild
Manager, Build To
Package Integration
Northrop Grumman Corporation
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